Privacy Policy

IndicDialogue Technologies Pvt. Ltd. ("we," "our," or "us") is committed to protecting the privacy and personal data of users of our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Information We Collect
We collect personal information that you voluntarily provide when you use our site or services, such as your name, contact details, company information, and other relevant data necessary to deliver and improve our software development and communication solutions. Additionally, certain technical data such as IP addresses, browser types, and usage patterns may be collected automatically through cookies and similar technologies to enhance user experience and service performance.

Use of Personal Data
Your personal data is processed lawfully, fairly, and transparently for purposes including but not limited to: providing and managing our services; facilitating communication; improving and customizing our offerings; complying with legal obligations; and protecting the security and integrity of our platform.

Legal Basis for Processing
We primarily rely on your consent, the necessity to perform contractual obligations, legitimate interests, and compliance with legal requirements as lawful bases for processing your personal data under the GDPR.

Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. Personal data may be shared with trusted service providers who assist in operating our online platform and business operations, under strict confidentiality agreements. Disclosure may also occur if required by law or to protect rights, safety, or property.

Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When data is no longer necessary, it will be securely deleted or anonymized.

Data Security
IndicDialogue Technologies Pvt. Ltd. implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, alteration, or disclosure. We regularly review and update security practices to maintain data protection standards.

Your Rights
Users have the right to access, rectify, restrict, or erase their personal data, as well as the right to data portability and to object to certain processing activities. You may withdraw your consent at any time without affecting the lawfulness of prior processing. Requests to exercise these rights can be submitted in writing to our physical address.

Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to improve functionality and analyze usage. Users may manage cookie preferences through their browser settings. Detailed information about our use of cookies is provided within the platform.

International Data Transfers
Where applicable, personal data may be transferred to and processed in countries outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.

Children’s Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors. If we become aware of such data being collected, we will take steps to delete it promptly.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Users are encouraged to review this policy regularly to stay informed about how we protect personal information.

Contact Information
For any questions, concerns, or exercise of privacy rights related to your personal data, you may contact us by mail at:

IndicDialogue Technologies Pvt. Ltd.
47, Jubilee Hills Road, Suite 5B
Hyderabad, Telangana
500033, India

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By using our site and services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.